Answer every call at once, with no empty desks
DialAct Contact Centre answers your calls with AI agents that never take a break. Buy lines, not seats: every line is a call answered at the same moment, day and night.
Lines, not seats
A line is one call the AI takes at a time. Fifty lines means fifty callers talking to an agent at once, around the clock, with no shifts to fill and no one off sick. When every line is busy, callers wait in a queue that tells them their place, or ask for a call back.
Everything a contact centre needs
The DialAct you know, with the queue, callbacks and reporting a team taking many calls relies on.
A queue that keeps its word. Callers hear their place in line, and after a wait you choose they can press 1 for a call back instead of holding on.
Callbacks that happen. Callers who ask, or hang up after waiting, are called back from your number as soon as a line is free, within your opening hours.
The Floor. A live view of every line in use, who is waiting, the longest wait and today’s service level.
Call-centre reports. Answered, abandoned, service level, waits, handle time and how many calls the AI resolved on its own. Export any range as a spreadsheet.
Your people when it matters. Agents put callers through to the right person or team when a call needs one, from your own number.
The full DialAct CRM. Every caller becomes a contact with their calls, callbacks and notes on one timeline.
Next to a staffed centre
| A staffed centre | DialAct Contact Centre | |
|---|---|---|
| Getting started | Weeks of hiring and training before the first call | Agents briefed from your own material, tested before go-live |
| Nights and weekends | Extra shifts, or the phones go to voicemail | The same answer at 2am as at 2pm |
| A sudden busy hour | Callers hold while staff catch up | Every free line answers at once; the rest hear their place and can ask for a callback |
| Holidays and sick days | Gaps on the rota | No rota to fill |
| Knowing what happened | Notes when someone remembers | Every call transcribed, summarised and reported |
Safe to run on
Your own capacity
Your lines run on capacity set aside for Contact Centre customers, so other customers’ busy hours never take your lines.
Recordings you control
Every call opens by saying it is a virtual assistant and that it is recorded. Recordings and transcripts stay in your account.
Contracts that say so
A data processing agreement and our service level agreement come with every contract, including a 99.9% monthly uptime commitment.
Read the service level agreement and our privacy policy.
$399 per line a month
You pay for the lines you need and can add more as you grow. Start with a pilot on a handful of lines to hear it working on your own calls first.
- Each line includes 1,000 call minutes a month, pooled across all your lines.
- Extra minutes are $0.26 each, on your next invoice.
- From 5 lines. Pilots run at half the line price.
- Invoiced monthly, 30 days to pay. Prices are plus sales tax where it applies.
A small business answering its own phone? DialAct Front Desk starts on a monthly plan you can try free.
Questions
What is a line?
One call the AI can take at a time. With 20 lines, 20 callers can be talking to an agent at the same moment. The 21st hears their place in the queue.
What happens when every line is busy?
Callers wait in your queue and hear their place in line. After a wait you choose, they can press 1 to be called back from your number as soon as a line is free.
Can callers still reach a person?
Yes. Tell the agents who handles what, and they put callers through to that person or team when a call needs it.
Do we keep our numbers?
You can, or we can set up new local numbers for you. We agree the plan for your numbers during the pilot.
How does a pilot work?
We set up your agents with you, test them on your own calls, and run them on a small number of lines while you watch the Floor and the reports. Then you decide.
Is this the same as DialAct Front Desk?
It is the same DialAct, built for teams that take many calls at once. Front Desk is for a small business answering its own phone; Contact Centre adds lines, the queue, callbacks, the Floor and call-centre reports.
Hear it on your calls
Tell us a little about your team. We reply within one business day to set up a pilot.